Identity Theft

How to Protect Yourself

Guard your personal information!

Never give out your personal information. Remember, Lake City Bank will never ask you for your debit card PIN number, account number or Lake City Bank Digital user ID or password over the phone, or via email or text message. If someone contacts you asking for this information, don’t respond and call our One Call Center at (888) 522-2265 right away.

Watch Out for Phishing Emails

Hackers who send phishing emails impersonate an authentic source (like a credit card company, a bank or even Amazon) and ask for personal information (like Social Security numbers, login and password information and account numbers). When someone responds and provides the requested information, the hacker uses it to steal that person’s identity.

NEVER respond to a message like this. Always use a known phone number to contact the company the email claims to be from and verify they sent it. Lake City Bank will never ask you for your personal information over the internet. Report any phishing attempts involving Lake City Bank to your nearest branch location or call our One Call Center at (888) 522-2265.

Learn more about how to safely use email from our Act Before the Hack Email page.

Check Your Credit Report

Check your credit report at least once a year, not just before obtaining a loan. Fraudsters can gain access to your report and use old accounts that you’ve left open and unmonitored. This yearly check also gives you the chance to uncover and correct errors in your credit history.

How We Protect You

Personal identity privacy is a major concern that Lake City Bank takes very seriously. When you call our One Call Center, our representatives will confirm your identity and account authorization before giving you any information.

Our employees can’t access any customer password information. When you call our One Call Center to reset your password, our representatives issue you a temporary password to use, and then you need to change your password immediately after logging in.

Suspect You’re a Victim of ID Theft?

Our One Call Center can help you monitor your accounts for suspicious activity. If you think someone has stolen your identity, contact the One Call Center at (888) 522-2265, then report it to all three major credit bureaus as well.
Experian – (888) 397-3742
Equifax – (888) 548-7878
Transunion – (800) 916-8800