Digital Investing

Is Digital Investing Member FDIC-insured?

No. Digital Investing is offered through Eko Investments, Inc. Eko’s “Investments as a Service” enables Lake City Bank to offer Digital Investing directly on our digital banking platform. Investment products used by Eko are not FDIC insured, are not a deposit, are not obligations of, nor guaranteed by Lake City Bank and may involve risk including possible loss of principal. You can read Eko’s disclosures here.

How do I sign up for Digital Investing?

Simply log in to Lake City Bank Digital and click on the Digital Investing account tile. You’ll follow the prompts and answer a few questions to sign up. Once you’ve completed the prompts, you can start investing.

Do I need a separate Digital Investing account login?

No, you don’t need to create a separate login or account. Digital Investing is accessed through Lake City Bank Digital. Once you’re enrolled in Lake City Bank Digital, you won’t need to set up another login or download another app.

I haven’t enrolled in Lake City Bank Digital yet. Do I need to enroll to access Digital Investing?

Yes, Digital Investing is designed to work seamlessly within Lake City Bank Digital. This also means you don’t have to create a separate login or download another app to manage your Digital Investing investments like other investment platforms. Learn more and enroll in Lake City Bank Digital.

At what age can I start investing?

You must be 18 years old or older to invest through Digital Investing.

What is a self-directed investment platform?

A self-directed investment platform allows you to start with an empty portfolio and make your own investment decisions without advice or recommendations. It provides tools and resources to help you independently research, analyze, and manage your investment portfolio.

What are the benefits of using a self-directed investment platform?

• Control: You have complete control over your investment decisions, allowing you to customize your portfolio to meet your unique preferences and goals.
• Flexibility: You can trade securities at your convenience, without depending on recommendations or advice.
• Cost-effectiveness: Self-directed platforms generally have lower fees than traditional brokerage services, as they eliminate ongoing management fees.
• Variety: Choose from 5,000+ fractional shares and ETFs.

What types of investments can I make?

You have access to a wide range of investment options, including more than 5,000 fractional shares and ETFs. You can buy and sell securities directly through the platform, as often as you like.

How do I start investing?

After completing the onboarding process in Lake City Bank Digital, you’ll have full access to your Digital Investing account. To buy your first stock, you first need to fund your wallet. After your wallet is funded, you can use that money to buy stocks, bonds, and ETFs.

How do I fund my wallet?

To fund your wallet, simply go into ‘Fund/Withdraw’, and select a funding amount. Then select your funding source. You can use funds from an existing Lake City Bank account or a non-Lake City Bank account.

What is the minimum funding amount for my wallet?

The minimum funding amount is $10.

How long does it take for money to arrive in my wallet?

Deposits made before 2:00 p.m. ET will typically arrive on the same day.
Deposits made after 2:00 p.m. ET will generally take one business day to process.

Can I transfer money from a non-Lake City Bank account into Digital Investing?

Yes, you can deposit money from a non-Lake City Bank account into your wallet. Any money that you withdraw from Digital Investing must be deposited into an account you have already used to fund your wallet.

Can I transfer funds between my Lake City Digital Investing portfolios?

Yes! If you have more than one Lake City Digital Investing portfolio, you can transfer funds instantly between them within the platform. Just follow these steps:

1. Log into Lake City Digital Investing. Select a portfolio and choose Fund/Withdraw from the menu.
2. Click the Withdraw tab and enter a withdrawal amount.
3. Select Transfer to Portfolio and choose the portfolio you’d like to move funds to.
4. Click Transfer to complete the transaction.

Can I set up automatic deposits into my Digital Investing account?

Yes, you can easily set up automatic or recurring deposits. The minimum deposit amount is just $10, and you can schedule them to be weekly, bi-weekly, or monthly. You can cancel or change your recurring deposits at any time.

What happens to any additional or recurring deposits I make into Digital Investing?

Additional or recurring deposits are automatically deposited into your wallet.

Can I transfer my existing investments from a different brokerage account?

Yes. Here’s how to initiate a transfer of your outside investments:

• On desktop: Navigate to “Account” on the top navigation menu, then to “My Portfolios”.
• On mobile: Tap “Menu” on the top navigation bar, then choose “Account”.
• Click on the “Transfer Portfolio” button.
• Complete the form: Submit details about the source financial institution and upload a recent statement.

Transfer Details

We support the transfer of all whole shares from individual accounts. Any fractional shares and any unsupported securities will be liquidated and transferred as cash.

Transfers are typically processed in 5-10 business days.

There are no fees charged by Lake City Digital Investing. Please consult the source financial institution, as they may charge for the transfer.

How do I place trades?

To start trading, navigate to the ‘Portfolio’ section and search for the stock or ETF you want to trade. You can buy securities by choosing either the number of shares or the total amount you want to invest.

How many stocks can I trade?

You have access to trade approximately 5,000 fractional shares and ETFs. A fractional stock/ETF is a share that can be divided into smaller parts, allowing you to buy partial shares.

Is there a limit to the number of trades I can make?

There are no restrictions on the number of trades you can perform. You have the freedom to buy and sell securities without any limitations.

Is there a minimum investment amount for buying/selling equities?

There is a minimum investment amount of $1.

Can I convert my Hybrid or Pre-made portfolio to a Self-directed portfolio?

Yes, you can convert your Hybrid or Pre-made portfolio to a Self-directed portfolio. However, a Self-directed portfolio cannot be converted to a Hybrid or Pre-made portfolio.

Can I manage multiple portfolios of different types?

Yes, you can build multiple portfolios of any type.

What are the costs?

Investing is commission-free. There is no charge per trade, or to open or maintain your account.

Can I always take my money out of my investment account?

Yes, there is no minimum holding time, and you can deposit and withdraw at any time.

I have a question about Digital Investing. How do I contact someone for help?

You can start a live chat with us by clicking the chat bubble on your screen, send us an email or call our One Call Center at (888) 522-2265.

What happens if I no longer want to use Digital Investing?

You can liquidate your Digital Investing holdings at any time and the balance will transfer to your designated deposit account. The designated deposit account must be an account previously used to fund your Digital Investing account. Please note that liquidating any holding generally triggers a taxable event and should be considered carefully.

How do I get a tax statement for Digital Investing?

If you have a tax statement available, you can find it by opening Digital Investing and clicking Account and then Documents and Statements. From there, select Tax Statements to find the tax statement you’re looking for. You can download your tax statements as well.

Can I get account statements for Digital Investing?

Yes, you can find account statements by opening Digital Investing and clicking Account and then Documents and Statements. You can download your account statements as well.

Why does my transaction activity show Alpaca Securities for my transfers from Digital Investing?

We offer Digital Investing through Eko Investments, Inc., and Alpaca Securities the Broker Dealer partner of Eko Investments, Inc. Your ACH transfers in Digital Investing will be from Alpaca Securities.

Why am I getting emails about my Digital Investing account?

You will periodically receive automated emails to alert you about activity on your Digital Investing account. This can include transfers, tax statement availability and weekly portfolio performance updates. The emails will be from no-reply@lakecitybank.com.

Is Digital Investing Member FDIC-insured?

No. Digital Investing is offered through Eko Investments, Inc. Eko’s “Investments as a Service” enables Lake City Bank to offer Digital Investing directly on our digital banking platform. Investment products used by Eko are not FDIC insured, are not a deposit, are not obligations of, nor guaranteed by Lake City Bank and may involve risk including possible loss of principal. You can read Eko’s disclosures here.

How do I sign up for Digital Investing?

Simply log in to Lake City Bank Digital and click on the Digital Investing account tile. You’ll follow the prompts and answer a few questions to sign up. Once you’ve completed the prompts, you can start investing.

Do I need a separate Digital Investing account login?

No, you don’t need to create a separate login or account. Digital Investing is accessed through Lake City Bank Digital. Once you’re enrolled in Lake City Bank Digital, you won’t need to set up another login or download another app.

I haven’t enrolled in Lake City Bank Digital yet. Do I need to enroll to access Digital Investing?

Yes, Digital Investing is designed to work seamlessly within Lake City Bank Digital. This also means you don’t have to create a separate login or download another app to manage your Digital Investing investments like other investment platforms. Learn more and enroll in Lake City Bank Digital.

At what age can I start investing?

You must be 18 years old or older to invest through Digital Investing.

How does Hybrid investing work?

Once you answer a few questions to determine your investing risk tolerance and goals, Digital Investing creates and manages a personalized portfolio for you. You also have the ability to further customize your portfolio by adding or removing individual holdings. Please keep in mind that these adjustments will impact the overall risk level of your portfolio.

How do I fund my portfolio?

To fund your portfolio, simply go into ‘Fund/Withdraw’, choose the amount you want to fund, and select your funding source. You can use funds from an existing Lake City Bank account or a non-Lake City Bank account.

How long does it take for my deposit to arrive?

Deposits made before 2:00 p.m. ET will typically arrive on the same day.
Deposits made after 2:00 p.m. ET will generally take one business day to process.

How much do I need to start investing?

The minimum amount to start investing is $10.

Can I set up automatic deposits into my Digital Investing account?

Yes, you can easily set up automatic or recurring deposits. The minimum deposit amount is just $10, and you can schedule them to be weekly, bi-weekly, or monthly. You can cancel or change your recurring deposits at any time.

What happens to any additional or recurring deposits I make into Digital Investing?

Additional deposits are automatically invested evenly across securities in your portfolio. For example, if you deposit $10 into Digital Investing and you have five different securities in your portfolio, then $2 would be invested in each security.

Can I transfer money from a non-Lake City Bank account into Digital Investing?

Yes, you can deposit money from a non-Lake City Bank account into your Digital Investing account. Any money that you withdraw from Digital Investing must be deposited into an account you have already used to fund your Digital Investing account.

Can I transfer my existing investments from a different brokerage account?

Yes. Here’s how to initiate a transfer of your outside investments:

• On desktop: Navigate to “Account” on the top navigation menu, then to “My Portfolios”.
• On mobile: Tap “Menu” on the top navigation bar, then choose “Account”.
• Click on the “Transfer Portfolio” button.
• Complete the form: Submit details about the source financial institution and upload a recent statement.

 Transfer Details

• We support the transfer of all whole shares from individual accounts. Any fractional shares and any unsupported securities will be liquidated and transferred as cash.
• Transfers are typically processed in 5-10 business days.
• There are no fees charged by Lake City Digital Investing. Please consult the source financial institution, as they may charge for the transfer.

Can I transfer funds between my Lake City Digital Investing portfolios?

Yes! If you have more than one Lake City Digital Investing portfolio, you can transfer funds instantly between them within the platform. Just follow these steps:

1. Log into Lake City Digital Investing. Select a portfolio and choose Fund/Withdraw from the menu.
2. Click the Withdraw tab and enter a withdrawal amount.
3. Select Transfer to Portfolio and choose the portfolio you’d like to move funds to.
4. Click Transfer to complete the transaction.

Is my portfolio actively managed for me?

Your portfolio is managed using a combined approach that integrates elements of both active and passive management strategies. Active management involves periodic rebalancing and tax loss harvesting to manage risk and maximize tax benefits. Passive management adopts a ‘buy-and-hold’ strategy where investments are held for extended periods to capitalize on long-term market growth and reduce the impact of short-term market fluctuations.

What is portfolio rebalancing?

Portfolio rebalancing ensures your investment portfolio aligns with your risk tolerance and financial goals. Over time, market changes and investment values can alter the balance of stocks, bonds, and other assets in your portfolio. Rebalancing involves periodically reviewing your asset allocation. If it strays too far from your target—for instance, if stocks grow from 60% to 70% of your portfolio—adjustments are made by selling some stocks and reinvesting the proceeds into other assets like bonds to return to your desired allocation. This process helps maintain portfolio balance, manage risk, and stay true to your investment strategy. Rebalancing is an ongoing process that is automatically managed for you.

What is tax-loss harvesting?

Tax-loss harvesting is a strategy to help reduce the taxes you owe on your investments. It involves selling assets that have declined in value to offset gains from other investments. This reduces your taxable income, allowing you to keep more of your money. Tax-loss harvesting is performed automatically at the end of each calendar year.

What stocks and bonds are in my portfolio?

Your portfolio includes a mix of 30 stocks and bonds carefully selected for you. All stocks are sourced from the S&P 500, and the bonds rank among the top 10 most traded in the United States. Your portfolio is always diversified to match your risk tolerance. For details on individual stocks and ETFs in your portfolio, visit the ‘Portfolio’ section and view your holdings.

Why do I have stocks from different industries if I selected specific ‘investment topics’?

Although you’ve selected ‘investment topics’ that interest you, stocks and bonds from various industries are also incorporated to ensure diversification. This helps create a good balance in your portfolio and reduces exposure to risks in specific sectors.

Can I change my risk level or investment areas after I have created my account?

Yes, you can simply change your risk level in the ‘Account’ section. To change your investment areas, please reach out to the customer support team at hello@eko.investments.

I have a question about Digital Investing. How do I contact someone for help?

You can start a live chat with us by clicking the chat bubble on your screen, send us an email or call our One Call Center at (888) 522-2265.

Can I convert my Hybrid or Pre-made portfolio to a Self-directed portfolio?

Yes, you can convert your Hybrid or Pre-made portfolio to a Self-directed portfolio. However, a Self-directed portfolio cannot be converted to a Hybrid or Pre-made portfolio.

Can I manage multiple portfolios of different types?

Yes, you can build multiple portfolios of any type.

How much does it cost to invest?

An annual management fee of 0.40% based on the value of assets in your Digital Investing account applies. For example, if you have an average of $1,000 in your investment account, you will pay $4.00 per year. The fee is charged monthly in arrears and automatically deducted from your Digital Investing account, so you don’t need to do anything yourself to pay this management fee. This annual management fee is a “Wrap Fee,” which means there are no additional costs related to investing (including deposits, withdrawals and trades).
Can I always take my money out of my investment account?
Yes, there is no minimum holding time, and you can deposit and withdraw at any time.

What happens if I no longer want to use Digital Investing?

You can liquidate your Digital Investing holdings at any time and the balance will transfer to your designated deposit account. The designated deposit account must be an account previously used to fund your Digital Investing account. Please note that liquidating any holding generally triggers a taxable event and should be considered carefully.

How do I get a tax statement for Digital Investing?

If you have a tax statement available, you can find it by opening Digital Investing and clicking Account and then Documents and Statements. From there, select Tax Statements to find the tax statement you’re looking for. You can download your tax statements as well.

Can I get account statements for Digital Investing?

Yes, you can find account statements by opening Digital Investing and clicking Account and then Documents and Statements. You can download your account statements as well.

Why does my transaction activity show Alpaca Securities for my transfers from Digital Investing?

We offer Digital Investing though Eko Investments, Inc., and Alpaca Securities the Broker Dealer partner of Eko Investments, Inc. Your ACH transfers in Digital Investing will be from Alpaca Securities.

Why am I getting emails about my Digital Investing account?

You will periodically receive automated emails to alert you about activity on your Digital Investing account. This can include transfers, tax statement availability and weekly portfolio performance updates. The emails will be from no-reply@lakecitybank.com.

Is Digital Investing Member FDIC-insured?

No. Digital Investing is offered through Eko Investments, Inc. Eko’s “Investments as a Service” enables Lake City Bank to offer Digital Investing directly on our digital banking platform. Investment products used by Eko are not FDIC insured, are not a deposit, are not obligations of, nor guaranteed by Lake City Bank and may involve risk including possible loss of principal. You can read Eko’s disclosures here.

How do I sign up for Digital Investing?

Simply log in to Lake City Bank Digital and click on the Digital Investing account tile. You’ll follow the prompts and answer a few questions to sign up. Once you’ve completed the prompts, you can start investing.

Do I need a separate Digital Investing account login?

No, you don’t need to create a separate login or account. Digital Investing is accessed through Lake City Bank Digital. Once you’re enrolled in Lake City Bank Digital, you won’t need to set up another login or download another app.

I haven’t enrolled in Lake City Bank Digital yet. Do I need to enroll to access Digital Investing?

Yes, Digital Investing is designed to work seamlessly within Lake City Bank Digital. This also means you don’t have to create a separate login or download another app to manage your Digital Investing investments like other investment platforms. Learn more and enroll in Lake City Bank Digital.

At what age can I start investing?

You must be 18 years old or older to invest through Digital Investing.

How do Pre-made portfolios work?

There is no need to answer any questions—simply choose from three diversified portfolios. Options include Core (a diverse investment mix geared toward long-term returns), Tech or ESG (Environmental, Social and Governance) portfolios.

How do I fund my portfolio?

To fund your portfolio, simply go into ‘Fund/Withdraw’, choose the amount you want to fund, and select your funding source. You can use funds from an existing Lake City Bank account or a non-Lake City Bank account.

How long does it take for my deposit to arrive?

Deposits made before 2:00 p.m. ET will typically arrive on the same day.
Deposits made after 2:00 p.m. ET will generally take one business day to process.

How much do I need to start investing?

The minimum amount to start investing is $10.

Can I set up automatic deposits into my Digital Investing account?

Yes, you can easily set up automatic or recurring deposits. The minimum deposit amount is just $10, and you can schedule them to be weekly, bi-weekly, or monthly. You can cancel or change your recurring deposits at any time.

What happens to any additional or recurring deposits I make into Digital Investing?

Additional deposits are automatically invested evenly across securities in your portfolio. For example, if you deposit $10 into Digital Investing and you have five different securities in your portfolio, then $2 would be invested in to each security.

Can I transfer money from a non-Lake City Bank account into Digital Investing?

Yes, you can deposit money from a non-Lake City Bank account into your Digital Investing account. Any money that you withdraw from Digital Investing must be deposited into an account you have already used to fund your Digital Investing account.

Can I transfer funds between my Lake City Digital Investing portfolios?

Yes! If you have more than one Lake City Digital Investing portfolio, you can transfer funds instantly between them within the platform. Just follow these steps:

1. Log into Lake City Digital Investing. Select a portfolio and choose Fund/Withdraw from the menu.
2. Click the Withdraw tab and enter a withdrawal amount.
3. Select Transfer to Portfolio and choose the portfolio you’d like to move funds to.
4. Click Transfer to complete the transaction.

Can I transfer my existing investments from a different brokerage account?

Yes. Here’s how to initiate a transfer of your outside investments:

• On desktop: Navigate to “Account” on the top navigation menu, then to “My Portfolios”.
• On mobile: Tap “Menu” on the top navigation bar, then choose “Account”.
• Click on the “Transfer Portfolio” button.
• Complete the form: Submit details about the source financial institution and upload a recent statement.

 Transfer Details

• We support the transfer of all whole shares from individual accounts. Any fractional shares and any unsupported securities will be liquidated and transferred as cash.
• Transfers are typically processed in 5-10 business days.
• There are no fees charged by Lake City Digital Investing. Please consult the source financial institution, as they may charge for the transfer.

Is my portfolio actively managed for me?

Your portfolio is managed using a combined approach that integrates elements of both active and passive management strategies. Active management involves periodic rebalancing and tax loss harvesting to manage risk and maximize tax benefits. Passive management adopts a ‘buy-and-hold’ strategy where investments are held for extended periods to capitalize on long-term market growth and reduce the impact of short-term market fluctuations.

What is portfolio rebalancing?

Portfolio rebalancing ensures your investment portfolio aligns with your risk tolerance and financial goals. Over time, market changes and investment values can alter the balance of stocks, bonds, and other assets in your portfolio. Rebalancing involves periodically reviewing your asset allocation. If it strays too far from your target—for instance, if stocks grow from 60% to 70% of your portfolio—adjustments are made by selling some stocks and reinvesting the proceeds into other assets like bonds to return to your desired allocation. This process helps maintain portfolio balance, manage risk, and stay true to your investment strategy. Rebalancing is an ongoing process that is automatically managed for you.

What is tax-loss harvesting?

Tax-loss harvesting is a strategy to help reduce the taxes you owe on your investments. It involves selling assets that have declined in value to offset gains from other investments. This reduces your taxable income, allowing you to keep more of your money. Tax-loss harvesting is performed automatically at the end of each calendar year.

What are the holdings in my portfolio?

Your portfolio is composed of a selection of ETFs that include both stocks and bonds to ensure diversification and provide stability. To learn more about the individual ETFs in your portfolio, go to the ‘Portfolio’ section and click on your holdings.

Can I convert my Hybrid or Pre-made portfolio to a Self-directed portfolio?

Yes, you can convert your Hybrid or Pre-made portfolio to a Self-directed portfolio. However, a Self-directed portfolio cannot be converted to a Hybrid or Pre-made portfolio.

Can I manage multiple portfolios of different types?

Yes, you can build multiple portfolios of any type.

How much does it cost to invest?

An annual management fee of 0.40% based on the value of assets in your Digital Investing account applies. For example, if you have an average of $1,000 in your investment account, you will pay $4.00 per year. The fee is charged monthly in arrears and automatically deducted from your Digital Investing account, so you don’t need to do anything yourself to pay this management fee. This annual management fee is a “Wrap Fee,” which means there are no additional costs related to investing (including deposits, withdrawals and trades).

Can I always take my money out of my investment account?

Yes, there is no minimum holding time, and you can deposit and withdraw at any time.

I have a question about Digital Investing. How do I contact someone for help?

You can start a live chat with us by clicking the chat bubble on your screen, send us an email or call our One Call Center at (888) 522-2265.

What happens if I no longer want to use Digital Investing?

You can liquidate your Digital Investing holdings at any time and the balance will transfer to your designated deposit account. The designated deposit account must be an account previously used to fund your Digital Investing account. Please note that liquidating any holding generally triggers a taxable event and should be considered carefully.

How do I get a tax statement for Digital Investing?

If you have a tax statement available, you can find it by opening Digital Investing and clicking Account and then Documents and Statements. From there, select Tax Statements to find the tax statement you’re looking for. You can download your tax statements as well.

Can I get account statements for Digital Investing?

Yes, you can find account statements by opening Digital Investing and clicking Account and then Documents and Statements. You can download your account statements as well.

Why does my transaction activity show Alpaca Securities for my transfers from Digital Investing?

We offer Digital Investing through Eko Investments, Inc., and Alpaca Securities the Broker Dealer partner of Eko Investments, Inc. Your ACH transfers in Digital Investing will be from Alpaca Securities.

Why am I getting emails about my Digital Investing account?

You will periodically receive automated emails to alert you about activity on your Digital Investing account. This can include transfers, tax statement availability and weekly portfolio performance updates. The emails will be from no-reply@lakecitybank.com.